FAQ

When will my order be processed?

Once your order is placed, it may take 1-5 days for processing depending upon stock before your order is shipped, however most orders are processed in 1-2 days.
When will my order be shipped?

Your order will be shipped after it is processed, at which time you will received tracking information via email. It may take 3-5 days depending on processing, however; most orders ship within 2-3 days.
How much is shipping?

Shipping on domestic orders have a flat rate of $5 per order under 1lb. Orders exceeding 1lb have flat rate of $7.95 per order. There is free shipping on all domestic orders exceeding $60 * International order shipping will vary depending upon weight and location. Please inquire prior to order.
What should I do if my order isn't received?

If your order isn't received within 7 days of being shipped, please check the tracking and follow up with USPS using the tracking number provided to you via email.
Will tracking be availabe on my order?

Yes, tracking will be provided via email once your order has been shipped.
Can I return or exchange my product?

It is our hope that you are pleased with the product that you have recieved, however; if there is a problem of some sort do not hestitate to contact us via email using the contact page noting in the subject line "RETURN/EXCHANGE", providing the reason in the message field and it will be reviewed accordingly.
Can I make a suggestion and/or recommendation?

Yes! We welcome your feedback and look forward to hearing from you on how we can improve our service as well as our product line.
What are your products made of?

All of our products are made of all-natural ingredients including but not limited to carrier oils, essential oils and pigments providing voluptuous color output.
I have allergies, what specific contents are in your products?"

Under each product is a breakdown of the specific ingredients included in that particular product.
My favorite color is no longer availabe. Will it return?

We choose our colors and specials based on the season and current fashion trends. Once a seasonal product is sold out, we will no longer offer them. If the demand on a particular product or color is in high demand, we will consider restocking that item so don't hesitate to let us know what you like.
I placed a pre-launch order. When will it be filled?

Pre-launch orders have first preference and will go out for shipment on the first business day (including Saturdays) the product is launched.
Can I order one of every size instead of waiting for a sizing kit?

We strongly recommend ordering the sizing kit. This ensures appropriate sizing especially for those who may have an extra small and/or extra wide nail bed, however; we do understand that you may want to avoid processing time or this may be a gift for a friend and you are absolutely welcome to order a larger set. If you desire to be a long term press on nail wearer, we do recommend ordering a sizing kit or performing a sizing at home with the instructions provided.
Can I order a set in a matte top coat?

Yes, you have the option to request matte, glossy or as pictured at the time of purchase.
How many nails come with a large set?

The large set which includes all sizes comes with all the standard sizes from 0-9, depending on your particular shape request. They do not include custom made sizes.
The nail sizing kit does not fit one of my fingers. What do I do?

We apologize for this, however; you may do a manual measuring for that one nail and we will create a custom nail for that particular finger.